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Customer Service Emily · TalentFinder role showcase

Welcome to the world of Customer Service Emily.

From clearing 14 tickets before lunch to qualifying 5 inbound leads by noon — your bilingual CS Emily handles chat, email, phone, and inbound sales. Exceptional support reps with a cheerful attitude and a customer-care-first mentality. Screened, academy-trained, KPI-tracked. Interview 3 profiles for free.

Interview 3 Profiles Free →
3Free interviews
24/7Coverage available
14+Tickets / morning
C1+Bilingual CEFR
Admin Customer Service Data Marketing Enterprise Teams
01 — Check out our talent

Meet your CS Emily.

Three real profiles. Three skill sets. Cheerful attitude, seller skills, and a customer-care-first mentality — they become your frontline.

Ana — Chat & Email Support

Meet Ana

Chat & Email Support

Your frontline ticket champion. Ana clears 14+ tickets before lunch, manages your live chat and email queues, and keeps your CSAT score above 95%. Bilingual, cheerful, and a natural problem-solver — she literally is an all-in-one Emily.

ZendeskFreshdeskIntercomLive ChatEmailCSATPhone
Book Interview →
Ruben — Inbound Sales & Lead Qual

Meet Ruben

Inbound Sales & Lead Qual

Every support interaction is a revenue opportunity. Ruben qualifies 5+ inbound leads daily, manages your CRM pipeline to 100% current, and runs follow-up sequences until the deal closes. Seller skills meet customer-care-first attitude.

HubSpotSalesforcePipedrivePhoneLead QualPipelineNurture
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Sabrina — Client Onboarding & Retention

Meet Sabrina

Client Onboarding & Retention

Helps you scale your support teams and keep customers for life. Sabrina completes 3+ client onboardings daily, runs NPS/CSAT surveys, identifies churn risks before they happen, and preps tomorrow's queue before signing off. Your customer champion.

OnboardingRetentionNPSCSATCRMUpsellReporting
Book Interview →
02 — The one that you want

Find the CS Emily that fits.

Three specialized customer service roles. ISO 9001-aligned, CEFR English C1+. Choose your role and tier — interview for free.

Chat & Email Support

Your bilingual front line — fast, empathetic, and available across every channel.

  • Chat & email ticket resolution (14+/morning)
  • Phone support (bilingual English/Spanish)
  • Customer complaint handling & escalation
  • FAQ & knowledge base management
  • Zendesk / Freshdesk / Intercom
  • CSAT tracking & daily reporting
LATAM Bilingual from $1,900/mo
Interview Free →
Most popular

Inbound Sales & Qual

Turns every support interaction into revenue — qualifying, nurturing, closing.

  • Inbound lead qualification (5+/day)
  • Phone & video sales support
  • CRM pipeline to 100% current daily
  • Follow-up sequences & nurture cadences
  • HubSpot / Salesforce / Pipedrive
  • Revenue reporting & forecasting
LATAM Bilingual from $1,900/mo
Interview Free →

Onboarding & Retention

Keeps customers for life — onboarding, check-ins, churn prevention, and upsell.

  • Client onboarding flows (3+/day)
  • Retention & relationship management
  • NPS/CSAT surveys & follow-up
  • Churn risk identification & prevention
  • Renewal & upsell identification
  • Customer health scoring & reporting
LATAM Bilingual from $2,600/mo
Interview Free →
03 — Anatomy of a Customer Service Emily

How we match your CS Emily.

When we find our hardworking Emilys, this is how they match. Six dimensions — zero guesswork.

Profile Fit

Communication style, empathy level, and professional background hand-matched to your customer base and brand tone.

Support Skills

Tested on your stack — Zendesk, HubSpot, Freshdesk, Intercom, phone systems, live chat. Pre-trained on your tools through the 8-week Academy.

Objectives on Point

KPIs set from day one: response time, resolution rate, CSAT score, tickets/hour. Tracked daily through MyVirtualBPO — visible on your phone.

Cheerful Attitude

Positive energy, empathetic tone, and a genuine desire to make customers happy. No scripted bots — real people with real warmth.

Seller Skills

Every support interaction is a revenue opportunity. They identify upsells, qualify leads, and close — 5+ qualified leads per day is the standard.

Customer Care First

They don't just resolve tickets — they build relationships. 3 onboardings completed, queue prepped for tomorrow, CSAT report sent before sign-off.

04 — The 7-tier pricing ladder

One CS Emily, seven levels.

ISO 9001-aligned quality. CEFR English C1+. Three geographies. Choose the seniority that fits — and scale up anytime.

CodeTierExperienceLATAM SpanishLATAM BilingualUS Onshore
101Associate Emily1–2 yrs$1,200/mo$1,900/mo$4,400–5,200/mo
201Junior Emily2–3 yrs$1,500/mo$1,900/mo$5,200–5,800/mo
301Intermediate Emily3–4 yrs$1,800/mo$2,600/mo$5,500–6,000/mo
401Senior Emily4–5 yrs—$2,900/mo$6,500–7,200/mo
501Lead Emily5–6 yrs—$3,200/mo$6,800–7,800/mo
601Executive Emily6–8 yrs—$3,800/mo$7,800–8,800/mo
701Enterprise Emily8+ yrs—$4,500–5,000/mo$9,000–11,000+/mo

All tiers include: 8-week Emily Academy · MyVirtualBPO dashboard · Dedicated account manager · US contract · Unlimited revisions

05 — How do we hire your Emily?

Four steps. Zero risk.

From request to onboarded CS Emily in under 72 hours. You interview — we handle the rest.

1

You request

Tell us the channels (chat, email, phone), hours, ticket volume, and tools. We match from our pool of 2,000+ bilingual support agents.

2

We match

3 pre-screened CS profiles in your inbox within 48 hours. Each one ISO-classified, CEFR C1+ tested, personality-matched to your brand.

3

You interview

Video interview with each candidate — free, no obligation. Pick the Emily with the right energy, empathy, and seller instinct.

4

She starts

8-week Emily Academy training on your Zendesk/HubSpot/Intercom stack. CSAT tracking from day one. Daily KPI reports via MyVirtualBPO.

06 — Meet your TalentFinder

Book your first interview.

No credit card required. CS Emilys readily available to interview.

No credit card · Interview 3 free

Remote CS Executives Readily Available to Interview

Interview-to-hire in 72 hours · US contract

Looking to recruit a whole team of CS Emilys? Let's set up a call →

Powered by Vantech · the Human Talent module

Where every Emily comes from.

Every profile on TalentFinder is recruited, trained and certified first. Three connected stages, one quality standard.

01 · Apply

VE Careers

Bilingual Colombian professionals apply and get vetted — English C1+, the right role, the right fit.

Apply & recruit →
02 · Train

Emily Academy

Every Emily is trained and certified to ISO 9001 quality standards across 45+ learning sessions — before placement.

See the Academy →
03 · Hire

YourTalentFinder

The trained, certified talent is showcased here — browse, interview 3 free, hire in 72 hours.

Browse all profiles →
The Vantech ecosystem · one connected story

One Virtual CEO built an entire ecosystem.

Five connected brands run on one platform — MyVirtualBPO — all pointed at one north star: a million dignified jobs.

★1,000,000 jobsDDE · dignified digital economy · 2035
THE
VCEOExperience
Virtual EmilyThe starHire an Emily YourTalentFinderTalent250+ profiles VirtualLeadGenPipelineLead generation MyVirtualAirbnbReal estate5 revenue streams VantechThe groupThe parent

The Virtual CEO built MyVirtualBPO and YourTalentFinder to teach the world to live the VCEO Experience — becoming the largest remote-work & BPO company on earth, and creating 1,000,000 dignified digital jobs through the DDE.

Same operating system, new industries — VirtualLeadGen · MyVirtualStay + MyVirtualAirbnb (MyVirtualBPO’s real-estate vertical).

Live the VCEO Experience → Meet your Emily